公共部门与国防客户成功经理
岗位摘要
负责Cohere加拿大公共部门和国防客户的成功、采用和增长，确保他们从我们的AI解决方案中获得最大价值；与高级政府利益相关者（包括副部长、首席信息官、助理副部长、数字化转型负责人和部门高管）建立深厚、可信的关系
岗位职责
- 负责Cohere加拿大公共部门和国防客户的成功、采用和增长，确保他们从我们的AI解决方案中获得最大价值
- 与高级政府利益相关者（包括副部长、首席信息官、助理副部长、数字化转型负责人和部门高管）建立深厚、可信的关系
- 根据每个组织的使命、数字战略、预算周期和独特限制，制定全面的成功计划
- 作为客户的主要联系人和执行发起人，管理升级并确保客户满意度
- 定义并跟踪与公共部门优先事项一致的成功指标：公民满意度、服务交付改进、成本节约、运营效率、可访问性成果
- 指导客户完成AI采用的整个生命周期——从用例识别和试点设计到生产部署和扩展
- 在复杂的政府环境中领导安全的AI实施项目，包括气隙系统、Protected B/C环境和本地部署
- 应对公共部门AI采用的独特挑战：遗留系统集成、数据敏感性、漫长的审批过程和风险规避的组织文化
- 制定并执行变更管理策略，以推动多元化政府员工队伍中的用户采用和价值实现
- 与高级利益相关者定期进行执行业务审查，展示投资回报率、影响和战略价值
- 通过持续交付价值 and 建立信任来推动合同续约和账户增长
任职要求
- 在加拿大公共部门和国防领域拥有深厚的专业知识
- 对前沿AI的变革潜力以及政府和国防组织的独特需求有深刻理解
- 具有在安全、高度监管环境中实施AI解决方案的经验
- 出色的关系建立和利益相关者管理能力，能够与高级政府官员有效沟通
- 能够应对复杂的政府环境，包括气隙系统、Protected B/C环境和本地部署
- 具有变更管理经验，能够推动用户采用和价值实现
- 能够定义和跟踪与公共部门优先事项一致的成功指标
- 拥有有效的绝密安全许可（Top Secret clearance）
- 工作地点：渥太华（靠近政府客户）
加分项
- Bilingual (English/French) proficiency—a strong asset for working across the federal government
- 3+ years specifically managing GenAI, LLM, or conversational AI implementations
- Experience with specific Canadian public sector digital transformation initiatives: Canada.ca http://Canada.ca modernization, healthcare AI projects, Canadian Digital Service programs, or provincial digital government initiatives
- Direct experience working with Canadian defence, intelligence, public safety, or national security organizations
- Professional certifications: CSM, PMP, ITIL, or Canadian government-specific security training
- Experience with government collaboration platforms: GCdocs, GCworkspace, Protected collaboration tools
- Background in management consulting, systems integration, or digital transformation consulting for public sector clients
- Experience with any modern programming language (C++, C#, JavaScript, Python, etc.)
- WHAT MAKES THIS ROLE UNIQUE
- This is a rare opportunity to shape how Canada's most important institutions leverage AI to serve the public good.
- You'll work with organizations responsible for national security, healthcare delivery, social services, and democratic institutions—helping them navigate the profound opportunities and responsibilities that come with deploying frontier AI technology.
- You'll need to balance competing demands: innovation velocity with government due diligence, technical possibilities with policy constraints, commercial success with public sector values, and breakthrough capabilities with ethical considerations.
- It requires patience, strategic thinking, in
- depth sector knowledge, security awareness, and a genuine passion for achieving public service outcomes.
- If you're energized by complex challenges, have deep public sector expertise, understand the gravity of working with classified systems, and want to have an outsized impact on Canada's digital future while working with cutting-edge AI technology, this role is for you.
- FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits
- Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
- HOW AND WHERE WE WORK
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
- If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
- We strive to create an inclusive work environment for all
- we welcome applicants from all backgrounds and are committed to providing equal opportunities.
- Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.
- google.
- com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV
- JM9L4o9Q/edit, and we will work together to meet your needs.
- We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
- Beware of Scams: Cohere will never ask for payment or third
- party services (e.
- CV writing) as part of our hiring process.
- All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.
- com or @cw.
- cohere email alias.
- If jobs are viewed on other sites then please verify these through our official careers https://cohere.
- com/careers page.