高级运营分析师，用户安全与风险运营
岗位摘要
负责模糊且高优先级的安全与风险问题：定义问题、收集合适证据、选择可行路径、推动执行并闭环；分析结构化与非结构化数据，兼顾定量与定性信息，包括用户举报、案件叙述、对话、升级事件和运营指标，以识别模式、风险及最高杠杆的干预措施
岗位职责
- 负责模糊且高优先级的安全与风险问题：定义问题、收集合适证据、选择可行路径、推动执行并闭环
- 分析结构化与非结构化数据，兼顾定量与定性信息，包括用户举报、案件叙述、对话、升级事件和运营指标，以识别模式、风险及最高杠杆的干预措施
- 构建并测试轻量级工作流、工具、自动化和决策辅助手段，提升速度、质量与一致性，并根据实际使用持续迭代
- 将一次性洞察和手动工作转化为可扩展的运营机制，同时避免增加不必要的流程或复杂性
- 主导敏感调查、事件响应或发布准备工作，包括安全流程、人工审核、升级路径、合作伙伴协调，以及产品发布或云部署的运营监控
- 直接与跨职能及外部合作伙伴协作，明确责任归属、解决运营缺口，将不完整信号转化为清晰的建议和决策
- 衡量工作是否改善结果，如质量、速度、覆盖范围、操作员投入或风险降低，并在未改善时快速调整
- 通过辅导、校准和可复用工具，帮助初级运营人员建立判断力与独立性
任职要求
- 拥有8年以上信任与安全运营、调查、事件响应、产品运营等相关经验
- 能够在模糊、快速变化的环境中快速行动并亲自动手，无需等待完美需求或大型支持团队即可建立结构
- 具备跨职能协作与领导能力，能与产品、工程、数据科学、政策、法律、安全、支持及外部合作伙伴有效合作
- 具备强保密意识、良好判断力和韧性，能够应对敏感或令人担忧的内容
- 能够接受旧金山混合办公模式，每周到办公室3天
- 能够判断哪些需要构建、哪些保持轻量，以及工作何时适合扩展、移交或停止
- 有辅导初级运营人员、通过校准和可复用工具提升团队能力的经验
加分项
- Experience in trust and safety, fraud, product safety, integrity, or another adversarial or high-severity risk domain.
- Experience moving a new or immature workflow from early investigation into stable, scaled operations.
- Experience supporting cloud platforms or deployment partnerships, enterprise products, product launches, connected devices, or other technically complex programs. Direct cloud experience is a plus, not a requirement.
- Familiarity with SQL, lightweight scripting, no-code tools, workflow automation, or AI-assisted development.
- Experience with vendor operations, quality programs, calibrations, or distributed operational teams.
- About OpenAI
- For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
- Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US
- based candidates.
- For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage
- return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment
- and maintain the confidentiality of proprietary, confidential, and non
- public information.
- In addition, job duties require access to secure and protected information technology systems and related data security obligations.
- To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.