全球候选人体验经理
岗位摘要
管理和培养候选人体验经理及面试项目项目经理，通过明确优先级、授权决策、及时反馈和公平问责来支持他们的领导和协调员；通过队列审查、工作流程走查和直接团队反馈保持对日常工作的了解，诊断系统、产能和技能问题，并亲自领导选定项目
岗位职责
- 管理和培养候选人体验经理及面试项目项目经理，通过明确优先级、授权决策、及时反馈和公平问责来支持他们的领导和协调员
- 通过队列审查、工作流程走查和直接团队反馈保持对日常工作的了解，诊断系统、产能和技能问题，并亲自领导选定项目
- 负责高通量和机密的高管/研究招聘的候选人体验服务交付，改进调度、路由、交接和现场体验，明确异常和升级边界
- 构建和维护产能模型，涵盖需求组合、处理时间、有效工时、技能、区域覆盖、休假、返工和积压恢复
- 与招聘领导一起确定候选人体验服务和面试项目的优先级，尽早做出人员配置和服务权衡，考虑区域覆盖、劳动力连续性、面试官带宽和协调员工作负载公平性
- 端到端推动项目：定义问题和成功指标；管理负责人、里程碑、依赖关系、风险、启动准备和采用
- 通过负责任的项目负责人拥有面试项目的运营模式、优先级和交付，包括准备、入职、校准支持、问题治理、诚信升级和循环健康
- 与招聘优化和人员技术团队合作，亲自设计和测试实用的AI赋能工作流程，使用批准的数据、评估案例、人工审查、监控和回滚
- 衡量审查和返工后的净改进，并将成功的试点转化为采用的流程，包括培训、文档和负责任的负责人
- 运行聚焦的服务健康节奏，使用...
任职要求
- 具备管理和发展经理及项目经理的经验，能够通过明确优先级、授权决策和公平问责来领导团队
- 能够深入日常运营细节，通过队列审查和工作流程走查诊断系统、产能和技能问题
- 拥有高通量和高度定制化招聘的服务交付经验，熟悉调度、路由、交接和现场体验改进
- 能够构建和维护产能模型，涵盖需求组合、处理时间、有效工时、技能、区域覆盖、休假、返工和积压恢复
- 具备与招聘领导合作确定优先级和做出人员配置及服务权衡的能力
- 能够端到端推动复杂项目，从问题定义到成功指标、里程碑、风险管理和采用
- 拥有面试项目运营模式、优先级和交付的管理经验，包括准备、入职、校准支持、问题治理和诚信升级
- 能够与技术和招聘优化团队合作，设计和测试AI赋能的工作流程，并使用人工审查和监控
- 具备衡量改进和将试点转化为采用流程的能力，包括培训、文档和负责人分配
- 能够在全球环境中灵活调整，适应模糊性并快速交付高质量工作
加分项
- Experience running multi-region coverage or supporting a mix of high-volume and confidential, bespoke hiring.
- Contingent-workforce planning, including vendor coordination, handoffs and continuity through departures.
- Ashby and Guide experience, or deeper experience with question governance, integrity escalation and interviewer readiness.
- Workplace and Location
- San Francisco headquarters. Hybrid schedule - Monday to Wednesday in office.
- About OpenAI
- For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
- Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US
- based candidates.
- For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage
- return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment
- and maintain the confidentiality of proprietary, confidential, and non
- public information.
- In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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