事业部总监 – 公共部门、教育与非营利

职位说明

Omega CRM, a Merkle & Dentsu company, is a leading consultancy specialized in digital transformation and Customer Experience (CX) solutions.

We help top

tier brands, educational institutions, and public sector organizations innovate, accelerate their business strategies, and build long

term relationships through advanced technology ecosystems and domain expertise.

Business Unit Director for Public Sector, Education & Non-Profit

you will serve as a strategic executive leader responsible for full P&L management within the assigned Business Unit.

This role balances a 360° strategic business vision, a strong sales

driven mindset, and overall delivery excellence—leading high

performing teams, driving business growth, managing strategic vendor alliances (e.

Salesforce), and expanding key accounts across government agencies, higher education, and non

profit organizations.

Main Responsibilities

Develop and implement effective sales strategies tailored to the Public Sector, Education, and Non-Profit industries.

Collaborate with Senior Managers and Managers within the Business Unit to achieve sales targets.

Track and follow up on business opportunities reported in the Partner Portal.

Ensure compliance with agreed objectives and the Omega-client promise.

Drive upselling and cross-selling initiatives across assigned accounts.

Participate in Steering Committees for enterprise and key accounts.

Establish productive and professional relationships with key stakeholders in assigned client accounts.

Negotiate and close complex agreements with enterprise accounts and public institutions.

Monitor and analyze performance metrics, proactively proposing strategic improvements.

Prepare monthly, quarterly, and annual sales forecasts.

Conduct market research to identify new potential clients and business opportunities within the assigned verticals.

Manage relationships with software vendors (manufacturers) and represent Omega CRM in relevant industry events and forums.

Provide timely, viable, and effective solutions aligned with client needs.

Partner with Marketing and Product Development departments to ensure Omega brand consistency.

Stay up to date with new product and service launches, ensuring the sales team remains informed.

Lead full P&L management for the Business Unit, ensuring business profitability, financial control, operational efficiency, and margin targets.

Direct and manage the complete customer lifecycle (Customer Journey Map), from commercial capture and technical presales (public tenders/RFPs, solution design, estimation, and C-Level presentations) to operational delivery and client success.

Lead, mentor, and develop cross-functional teams within the Business Unit, overseeing career paths, resource allocation, and team utilization levels.