资深专员，零售媒体业务运营

职位说明

We are looking for a detail

oriented and technically minded Senior Associate for our Retail Media Operations team to support the day

day operations of our retail media practice and lead technical implementation of operational tools and systems.

This position focuses on ensuring smooth retail media operations across our accounts, managing technical projects, and optimizing operational workflows.

We are seeking motivated professionals with hands

on retail media experience who are passionate about process improvement, problem

solving, and supporting the success of retail media operations.

This position reports to the Associate Director, Retail Media Operations.

Key Responsibilities

Support day-to-day retail media operations, including

Managing operational workflows and processes across retail media accounts

Troubleshooting operational issues and escalating complex problems appropriately

Maintaining documentation and operational standards

Assist with tool implementation, including

Coordinating with technology vendors, internal stakeholders, and end-users on tool rollouts

Testing and validating new tools before team-wide implementation

Creating and maintaining training documentation and process guides for new tools

Maintain and optimize operational processes, including

Identifying bottlenecks and inefficiencies in current retail media operations

Recommending process improvements and documenting best practices

Supporting the implementation of new operational workflows and standards

Proactively communicating process updates to relevant teams

Building and maintaining operational dashboards and reporting

Ensure accuracy and compliance in retail media operations, including

Monitoring campaign setup and delivery against operational standards

Conducting quality assurance checks on campaign details, audiences, and assets

Ensuring compliance with platform requirements and client specifications

Tracking and reporting on operational KPIs and metrics

Collaborate across teams to drive operational excellence, including

Working with planning, execution, and analytics teams to support operational needs

Participating in cross-functional discussions on operational improvements

Supporting the development of operational playbooks and standards

Gathering feedback from teams to inform operational enhancements

Demonstrate strong communication and organizational skills, keeping stakeholders informed on operational issues, tool implementations, and process updates

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