零售媒体业务运营与自助服务总监

职位说明

We are looking for a detail

oriented, strategic, and technically minded Director for our Retail Media Operations team to lead business and self

service operations of a retail media network.

This position acts as a subject matter expert for internal stakeholders and client partners and serves as a key point of contact for cross

functional disciplines (Strategy, Creative, Media, Analytics, etc).

They’re responsible for the development and management of frameworks to steer and monitor self

service program progress and success.

· You will report to the Group Director, Retail Media.

Key Responsibilities

Lead day-to-day self-service retail media operations, including

Designing and championing innovative self-service strategies and campaigns that deliver against the client’s goals and drive accountable business results

Overseeing all aspects of self-service campaign execution, optimization, and delivery of campaigns

Troubleshooting operational issues and escalating complex problems appropriately

Maintaining documentation and operational standards

Lead self-service implementation, including

Coordinating with technology vendors, internal stakeholders, and end-users on tool rollouts

Testing and validating new tools before team-wide implementation

Creating and maintaining training documentation and process guides for new tools

Ensure accuracy and compliance in retail media operations, including

Monitoring campaign setup and delivery against operational standards

Conducting quality assurance checks on campaign details, audiences, and assets

Ensuring compliance with platform requirements and client specifications

Tracking and reporting on operational KPIs and metrics

Collaborate across teams to drive operational excellence, including

Working with planning, execution, and analytics teams to support operational needs

Participating in cross-functional discussions on operational improvements

Supporting the development of operational playbooks and standards

Gathering feedback from teams to inform operational enhancements

Demonstrate strong communication and organizational skills, keeping stakeholders informed on operational issues, tool implementations, and process updates

Dentsu

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