规划与报告经理

职位说明

Key Responsibilities

Cost Model Ownership & Maintenance

Own and maintain the cost model, ensuring

All changes in actuals (e.g., leavers, joiners, promotions, rate changes) are accurately reflected

Continuous alignment between actuals, forecast, and cost assumptions

Proactively identify whether leavers are being replaced and any associated cost savings/ risks.

Visibility of open roles (new vs replacements vs uncommitted costs), leavers (confirmed and unconfirmed), job requisitions and hiring status

Drive a

process-led approach to cost model updates

via structured inputs (e.g., WD reports)

Present first view of consolidated CXM cost model to FP&A senior manager and Commercial Finance to discuss further margin risks and opportunities. Refine cost model after the review.

Headcount – visibility of actuals onshore, nearshore and offshore.

Actuals vs Forecast Analysis

Support month-end processes including

Actualisation of staff and non-staff costs in 1 sheet (for CXM level)

Forecast updates (SL and central costs)

Collaborate closely with RTR teams to

Improve efficiency

Enhance insight quality

Lead detailed analysis of

actuals vs forecast variances on costs

Identify and explain key drivers

Headcount movements

Rate changes / promotions

Other business decisions

Partner with offshore and nearshore teams to validate assumptions and variances.

Translate insights into

clear financial implications for the business

Offshore & Nearshore Business Partnering

Act as the

finance bridge

across geographies

Work closely with offshore lead, nearshore lead and Operations to validate

HC forecast (leavers, joiners, promotions)

Any changes in tiers

Improve visibility

of HC movements to wider CXM FP&A and Commercial Finance teams

Drive better forecasting discipline and accuracy

Provide challenge and support on

Promotions

Workforce planning decisions

Reporting, Insights & Narrative

Own and manage key reporting including

Cost model updates (WD report + HR + Operations)

PAR and the narrative email that send to ELT

Produce clear, concise

leadership-ready narratives

ELT and senior stakeholders

Monthly and quarterly reviews

“Connect the dots” across data sources to tell a coherent financial story

Reporting & MI

Support planning cycles

MFF/ RF packs

Monthly/ Quarterly MI packs

Contribute to presentation materials and key slides

Location

Bangalore

Time Type

Full time

Contract Type

Permanent