客户执行合伙人

职位说明

Executive Client Partner

Director level - Copenhagen

Overview

As an Executive Client Partner, you'll lead a portfolio of our most strategic client relationships and be the senior partner our clients turn to when they shape their digital and customer agenda.

You'll own the commercial success of your portfolio, open doors to new divisions, markets and capabilities, and orchestrate the client teams that turn ambition into measurable business outcomes.

Beyond your portfolio, you'll be a visible face of Merkle in the market. You'll take part in new business meetings and pitches, and contribute to externally facing initiatives that build our brand and relationships.

Key Responsibilities

Client leadership and growth

Own and grow a portfolio of strategic client relationships, with full accountability for revenue, margin and growth targets

Act as trusted advisor to senior decision-makers, from VPs and directors to the C-suite (e.g. VP Marketing, VP Digital, CMO, CIO), shaping their customer, data and commerce agenda over a multi-year horizon

Set the long-term strategy for each account and execute multi-year growth plans that expand our footprint across divisions, markets and capabilities

Originate and lead large, cross-capability opportunities from first conversation to signed contract, including pitches, proposals, business cases and complex negotiations

Proactively bring clients a point of view on their industry, competitors and the opportunities ahead, before they ask for it

Commercial ownership

Own the commercial health of your portfolio: contract structures, pricing models, forecasting accuracy, profitability and risk

Shape commercial models that align our success with client outcomes, including retainers, programmes and value-based structures

Orchestration and partnership with Delivery

Orchestrate senior experts across Merkle and the wider dentsu network to bring the full breadth of our capabilities (data, CX, commerce, technology, media) to each client

Work in close partnership with our Delivery leads and teams to keep client goals, scope and commercials aligned

Stay close to client satisfaction and handle escalations together with Delivery when needed

New business and market presence

Take part in new business meetings and pitches, bringing senior client experience and credibility to prospective clients

Contribute to externally facing initiatives such as events, thought leadership, client communities and industry networks

Share client and market insight internally to help shape our offerings and go-to-market