增长业务拓展专员（BD）
岗位摘要
CX Lead Generation & Pipeline Support；Outreach & Prospecting；Run multi-channel outreach to identify and qualify prospect brands, pinpoint key decisio…
岗位职责
- CX Lead Generation & Pipeline Support
- Outreach & Prospecting
- Run multi-channel outreach to identify and qualify prospect brands, pinpoint key decision makers in each account, and send targeted messages and emails to secure first-meeting opportunities.
- Pre-Research & Opportunity Mapping
- Research prospects from the outreach target list, summarize the key points that signal selling opportunities, and support ongoing client meetings as needed.
- MQL Nurturing
- Own the follow-up process for Marketing Qualified Leads (MQLs) generated from Merkle's global events and CX insight reports (e.g., CX Imperatives).
- Cadence Management & Database Maintenance
- Maintain lead nurturing sequences and CRM records for prospects interested in CX/MarTech, CRM, loyalty, and personalization, and run cadences per the BD Director's strategy.
- Event Support
- Assist with CX event coordination and lead capture initiatives.
- Client Engagement & Solution Pitching
- CX Solution Support
- Support the BD Director in showing how our data-driven approach builds better customer experiences.
- Consultative Presentation
- Present MarTech and CX solutions to clients in both English and Thai, focusing on how we design and build seamless end-to-end customer journeys.
- Market Insight
- Stay current on global and local CX trends to act as a knowledgeable advisor during early client interactions.
- Stakeholder Coordination
- Schedule and coordinate meetings between prospects and senior team members, write meeting minutes, summarize key points, and share follow-up notes with both clients and the internal team.
- Sales Operations & Legal Coordination
- Documentation Management
- Handle the end-to-end process for sales-related legal documents (NDAs, SOWs, Service Agreements) across CX pitching.
- Contract Oversight
- Manage the internal approval process to keep the legal foundation of our client partnerships secure and efficient.
- CRM Hygiene
- Keep accurate records of the CX sales funnel to provide clear data for growth forecasting.
- Reporting
- Compile weekly and monthly pipeline summaries and lead status reports.
任职要求
- Bachelor’s degree in business, Marketing, Communications, or related field
- 1-3 years experience in Client Success, Business Development, Sales, or Consulting
- Experience in Customer Experience (CX), MarTech, CRM, or a data-driven agency environment is highly preferred.
- Strong verbal and written skills in English and Thai
- A proactive "hustler" mentality combined with an understanding of how to build long-term customer relationships.
- High attention to detail regarding legal documents and internal administrative workflows.
- Familiarity with CRM tools (Salesforce/HubSpot) and CX technology stacks is a plus.
- Location
- Bangkok
- Dentsu Cxm
- Time Type
- Full time
- Contract Type
- Permanent