项目架构师（Qualtrics/Medallia）

职位说明

Job Summary

We are looking for an experienced Program Architect – Qualtrics/Medallia to lead end

end delivery of enterprise Qualtrics CX/EX implementations.

This role is more strategic than a traditional Project Manager and requires strong expertise in Qualtrics implementation, solution consulting, stakeholder management, and program governance.

The ideal candidate will act as a trusted advisor to clients, understand business problem statements, recommend the right Qualtrics solutions, and ensure successful project execution from presales through deployment.

The candidate should have a strong project management background along with deep knowledge of the Qualtrics platform.

Must Have Skills

Qualtrics and/or Medallia

Program Management

Enterprise Integrations

APIs & Middleware

Cloud Solutions

Stakeholder Management

Project Governance

CX/EX Platforms

Good to Have Skills

PMP Certification

Global/Multi-country Program Delivery

Change Management

Vendor Management

Financial & Resource Planning

RAIDD Management

Location

Mumbai

Night Shift

Experience

10+ Years

Key Responsibilities

Lead end-to-end delivery of

Qualtrics/Medallia

implementation projects from pre-sales through project closure, ensuring delivery within agreed scope, timeline, budget, and quality.

Act as the

Single Point of Contact (SPOC)

for clients and internal stakeholders, ensuring effective communication and expectation management.

Provide strategic program support aligned with clients'

Customer Experience (CX)

Employee Experience (EX)

transformation objectives.

Collaborate with technical architects, integration teams, and business stakeholders to deliver scalable

solutions.

Establish project governance, define roles, responsibilities, decision rights, and RACI matrices to ensure successful project execution.

Develop, maintain, and track integrated project plans, milestones, dependencies, and project documentation.

Own project financials, including budget tracking, resource utilization, forecasting, billing milestones, and cost optimization.

Identify project risks proactively, manage RAIDD (Risks, Actions, Issues, Decisions & Dependencies), and drive timely escalations.

Lead project kick-offs, discovery workshops, weekly governance meetings, status reviews, and solution walkthroughs.

Oversee the implementation, validation, and quality assurance of

surveys, dashboards, workflows, and integrations.

Manage scope changes through structured change control, impact assessments, and stakeholder approvals.

Plan and manage internal and external resources, including cross-functional teams and third-party vendors.

Ensure quality through defined acceptance criteria, UAT coordination, defect management, and continuous process improvement.

Drive project closure, client sign-off, documentation handover, CSAT collection, lessons learned, and transition to support/managed services.

Key Skills / Requirements

of experience in technology implementation with proven experience as a

Technical Lead/Program Lead

4+ years of hands-on experience with Qualtrics and/or Medallia implementations

(experience in either platform is acceptable).

Strong expertise in

APIs, middleware, and cloud-based implementations.

Experience managing

multi-country/global implementation programs

Strong Project & Program Management experience with

PMP Certification preferred

Proven experience managing client-facing implementations across global teams.

Excellent stakeholder management, communication, and leadership skills.

Experience working in

supporting global clients.

Willingness to work from

DGS India - Mumbai - Thane Ashar IT Park

Merkle

Time Type

Full time

Contract Type

Permanent