客户经理

职位说明

Role Title

Account Manager

Reports to

General Manager

Purpose of the Role

The role is responsible for managing assigned client accounts while overseeing the internal coordination and delivery of projects across the agency.

This includes maintaining strong client relationships, translating business objectives into actionable workflows, coordinating cross-functional teams, and ensuring all projects are strategically aligned, properly resourced, commercially responsible, and delivered to required standards and timelines.

Key Responsibilities

Client Management & Accountability

Serve as primary day-to-day client contact

Ensure all requests are clearly documented, approved, and aligned

Maintain structured, professional communication

Traffic & Workflow Management

Develop and manage workplans, timelines, and task allocation

Monitor all projects daily and enforce deadlines

Coordinate across Strategy and Creative for seamless execution

Operational Hygiene & Process Discipline

Maintain

clear, structured, and up-to-date tracking of all projects and tasks

Ensure all work follows defined processes: briefing → alignment → execution → review → approval → delivery

Keep accurate and accessible records of

Briefs

Timelines

Feedback

Approvals

Ensure no work proceeds without proper documentation and alignment

Maintain visibility across all accounts at all times

Brief Development & Strategic Alignment

Translate client requests into

clear, strategy-aligned briefs

Validate alignment with Strategist where required

Ensure all teams are aligned before execution

Creative Output Quality Control

Coordinate with Creative Director to ensure quality and timelines

Manage internal and client feedback loops

Ensure all outputs are reviewed and approved before submission

Creative Coordination

Ensure end-to-end delivery of all assigned projects, campaigns, and creative workstreams from briefing through execution, review, approval, and final delivery

Coordinate cross-functional teams across Strategy, Creative, Production, Digital, and Community Management to ensure seamless execution

Maintain alignment between strategic direction, creative quality, timelines, operational processes, and client expectations

Ensure all deliverables are completed to required standards, within agreed timelines, scope, and approval frameworks

Commercial Awareness & Profitability Discipline

Maintain awareness of

scope, budget implications, and resource utilisation

across all projects

Ensure work delivered aligns strictly with approved scope

Identify and flag scope creep

before execution

Support efficient use of team time and resources

Escalate any risks to profitability to the Business Director

Location

Dentsu

Time Type

Full time

Contract Type

Permanent