云基础设施工程师

岗位职责

• Cloud Infrastructure Engineering
• Architect and build cloud foundations and platform capabilities across client environments.
• Define secure-by-design patterns, guardrails, and platform standards for Cloud Operations to operate within.
• Design resilience and continuity architecture, including backup/restore strategy and disaster recovery.
• Own and evolve infrastructure-as-code (IaC) practices and tooling standards.
• Drive continuous improvement of the platform approach, ensuring it evolves with client needs and industry practice.
• Provide specialist guidance to Cloud Operations Engineers during complex incident investigations, major changes, and architecture-impacting decisions.
• Assess and respond to critical CVEs and security advisory items, coordinating with dentsu EMEA security where required.
• Operational Governance
• Define platform-level patterns that support incident management, change management, SLA governance, and on-call practice.
• Provide senior technical input on P1/critical incidents and client-impacting situations where infrastructure or platform expertise is needed.
• Ensure platform ownership responsibilities are clearly defined and applied — Cloud Ops owns production stability; Cloud Infrastructure owns design and evolution.
• Maintain platform design standards that support audit-readiness, NIS2, and client contractual obligations.
• Contribute to operational reporting quality, including platform health signals and SLA-relevant metrics.
• Client & Stakeholder Engagement
• Act as senior technical point of contact for client escalations requiring infrastructure or platform expertise.
• Collaborate with Project Managers and delivery teams on change planning, release readiness, and deployment governance.
• Contribute to account-level technical conversations, including architecture reviews and SLA design.
• Support pre-sales and proposal work where infrastructure architecture or managed operations expertise is required.
• Must-Have Skillset –
• Cloud Infrastructure Engineer -Over 8+ years of exp
• Cloud Architecture Expertise
• (Azure, AWS, or GCP)Design scalable, secure, and resilient cloud platforms Define platform guardrails and architecture standards
• Infrastructure as Code (IaC)
• Strong hands-on experience with
• Terraform, Bicep, ARM, or equivalent
• Building and maintaining automated infrastructure deployments
• Cloud Security & Compliance
• Secure-by-design architecture principles Platform-level security controls, vulnerability/CVE management Understanding of compliance frameworks, governance, and audit requirements
• Disaster Recovery & Business Continuity
• Design and implementation of DR, backup, restore, and resilience strategiesHigh availability and fault-tolerant architecture design
• ITIL / ITSM Knowledge
• Strong understanding of: Incident Management hange Management Problem Management SLA Governance
• Critical Incident & Escalation Management
• Experience providing technical leadership during P1/P0 incidents Root cause analysis and architecture-level problem resolution
• Define platform standards, operational patterns, and best practices Support incident, change, and service management frameworks
• Client & Stakeholder Management
• Act as senior technical advisor during architecture reviews Experience working directly with enterprise clients and stakeholders
• Multi-Cloud & Managed Services Experience
• Experience in professional services, managed operations, or multi-client environments Understanding of contractual obligations, SLAs, and service delivery models
• Technical Skills
• Networking (VNet/VPC, VPN, Load Balancers, DNS, Firewalls)Windows/Linux Server Administration Containers & Kubernetes Monitoring & Observability tools Automation and Scripting (PowerShell, Bash, Python)
• Experience with NIS2, GDPR, and data processing regulations
• Azure DevOps, GitHub Actions, or CI/CD expertise
• Excellent written and verbal English communication Ability to translate technical concepts for business stakeholders
• Nice-to-Have
• Danish language proficiency
• Public sector or enterprise platform experience
• Working Context
• The role sits within the Merkle Denmark engineering organisation, reporting to the CTO and working closely with the Engineering Director, Infrastructure & Operations.
• The Infrastructure & Operations function is distributed across Denmark, Bulgaria, India, and the Philippines, and operates across multiple client accounts including public sector and enterprise digital platforms.
• The function works within a ticket-first, evidence-driven operational model. Production is owned by Cloud Operations; platform architecture and guardrails are owned by Cloud Infrastructure Engineering. This separation of duties supports governance, auditability, and clear accountability.
• Location
• DGS India - Pune - Indiqube Orchid
• Merkle
• Time Type
• Full time
• Contract Type
• Permanent